About Us

bookingdesk.brussels was founded in 2009 by the brussels hotels association – visit.brussels and brussels enterprises commerce and industry (beci).

bookingdesk.brussels is a non-profit joint-venture service dedicated to event accommodation management, within the brussels’ capital region.

bookingdesk.brussels also operates a booking engine for ad-hoc individual room reservations, among others used on visit.brussels

bookingdesk.brussels works an equal footing with all official recognized accommodation providers within the brussels’ capital region.

bookingdesk.brussels aims to promote the brussels’ hotels, at the destination, through the destination, by offering tailor made accommodation solutions, with the support of the brussels’ hotels association, in close collaboration with the major conference venues and visit.brussels' bureau.

bookingdesk.brussels’ team

bookingdesk.brussels is a team of young although experienced hoteliers and event organizers who combine their passion for service with their love for brussels. Solution thinkers by nature.

Full time members are Wim, Charlotte, Marie & Cedric.

The team is coached by Wim Nicolaï, manager of bookingdesk.brussels.

bookingdesk.brussels’ board

bookingdesk.brussels’ board includes the

  • secretary general of the brussels’ hotels association (bha) – chairman
  • CEO of visit.brussels
  • CEO of brussels’ enterprises commerce and industry (beci)
  • and representatives of the local hotel community

Meet our staff members

Wim Nicolaï
manager

Touched base in the brussels’ hotel industry over 15 years ago, occupied various positions in international branded hotels, has been managing an independent event reservation service - accommodation & events - for years, did accommodation procurement for +25.000-delegates events throughout Europe, and handled accommodation for about all brussels’ international major events.

Understands the various interest of all involved and love to make the synergy work.

In charge of day-to-day management, business development and reservation platform development.

Charlotte Viaene
accommodation consultant

Joined the bookingdesk.brussels in the early years, and has various years of experience in accommodation management.

Before joining the bookingdesk.brussels Charlotte was leading the mice-department in one of brussels’ larger luxurious hotels. Handles more than 100 events per year, all with the same dedication and enthusiasm.

Knows the brussels’ hotel inventory like the back of her hand.

Marie Engels
accommodation consultant

Handles for bookingdesk.brussels the accommodation of one of brussels’ largest event with over 25.000 international visitors.

Marie is former hotelier with experience in the food-and-beverage-department as well as the mice-department.

Combines her passion for the hotel industry with a goal driven approach, an heritage from her former sport career.

Cédric Devos
accommodation consultant

The most recent team member to join in bookingdesk.brussels. Cedric worked for various hotels from a central mice office, handling both accommodation and event requests for these internationally branded hotels.

Multitasker within the team involved in the accommodation management of one of brussels’ major events and various “room only” events.

A Brussels’ lover.

Meet our staff members

Wim Nicolaï

manager

Touch based in the brussels’ hotel industry over 15 years ago, occupied various positions in international branded hotels, has been managing an independent event reservation service - accommodation & events - for years, did accommodation procurement for +25.000-delegates events throughout Europe, and handled accommodation for about all brussels’ international major events. Understands the various interest of all involved and love to make the synergy work. In charge of day-to-day management, business development and reservation platform development.

Charlotte Viaene

Accommodation Consultant

Joined the bookingdesk.brussels in the early years, and has various years of experience in accommodation management. Before joining the bookingdesk.brussels Charlotte was leading the mice-department in one of brussels’ larger luxurious hotels. Handles more than 100 events per year, all with the same dedication and enthusiasm. Knows the brussels’ hotel inventory like the back of her hand.

Marie Engels

Accommodation Consultant

Handles for bookingdesk.brussels the accommodation of one of brussels’ largest event with over 25.000 international visitors. Marie is former hotelier with experience in the food-and-beverage-department as well as the mice-department. Combines her passion for the hotel industry with a goal driven approach, an heritage from her former sport career.

Cédric Devos

Accommodation Consultant

The most recent team member to join in bookingdesk.brussels. Cedric worked for various hotels from a central mice office, handling both accommodation and event requests for these internationally branded hotels. Multitasker within the team involved in the accommodation management of one of brussels’ major events and various “room only” events. A Brussels’ lover.

Service

What we do

We share our local knowledge, and years of experience in accommodation management, with you, free of charge.

A service driven by the brussels’ hotel community and visit.brussels.

Benefits for organizers

Imagine

  • no time-consuming research
  • no waste of time on contracting
  • no (web)development cost
  • no cost for the coordination and management

… but an “all-in-one” solution.

We provide you a secured online reservation platform with the “look and feel” of your event.

Free of charge.

Benefits for participants

Your valued participants book online, in a secured environment (PCI compliant), in one of the by the organizer’s selected hotels and receive a prompt confirmation, with all relevant information, including an interactive map.

Multilingual staff available for assistance, before, during and after the event.

No reservation fee, no service charge.